Service & Maintenance
The key to SPG repeat business is the quality and caliber of our service. To ensure that we continue to enjoy our successes, all employees conform to a key element of our mission statement - to only employ people with a 'Positive Attitude`.
In addition to our client facing skills, we realize our greatest asset is our staff and to this end we believe training is paramount and through ongoing reviews of our engineer’s technical skills and through a system of continuous development that all our field staff are always aware of the latest innovations and technical developments. Our staff development programme gives us the framework to ensure that the training of our staff takes place throughout the business. SPG also operate a continuous apprentice scheme to ensure future development of fully qualified staff
Service Agreements
We provide on going preventive maintenance inspections and emergency service visits which comply with NSI and BAFE SP203 standards. If your system was not installed by us, you can still enjoy the benefits and peace of mind of our Service, Preventive Maintenance and Systems Support. As our Technicians are trained in many types of security technology they can maintain and service systems originally supplied and installed by other companies.
We pride ourselves on having plain and simple support agreement terms - We only want to deliver great service to our customers.
To compliment our broad support base and our skilled people, SPG offer a simple service support contract structure to suit all needs. We are happy to listen and respond to customers who require their own bespoke requirements.
We operate a standard service that provides planned maintenance and response to site within 4 hours. We also offer our clients the flexible arrangements to meet there specific requirements, which can include:
- Fully Comprehensive Cover
- Defined Site Response Times
- 'Quiet Hours' Servicing
- Bespoke Visit Frequency
- Multi-site Cover
- Weekly Testing
Service Centre
With the use of modern communications technology you can contact our service support team 24-hours a day, which can help with all your engineering requirements, whether they are urgent or routine.
They can:
- Arrange a convenient appointment when your next regular inspection visit is due
- Reschedule an appointment if your plans change
- Dispatch an engineer at any time of the day or night if you need emergency help.
Our advanced management system can track the location and availability of all on-duty service engineers, matching their individual skills and training with the specification of your system, to ensure you receive the expertise you need.
