Maintenance is an important part of making sure your security system is fully operational and working correctly to ensure your home and family are protected.
Services we can provide for maintenance include:
Fully Comprehensive Cover
Defined Site Response Time
‘Quiet Hours’ Servicing
Bespoke Visit Frequency
Even if your system wasn’t installed by us we can still provide you with maintenance.
We use the latest communication technology so you can reach out service support team 24-hours a day.
We provide on going preventive maintenance inspections and emergency service visits which comply with NSI and BAFE SP203 standards. If your system was not installed by us, you can still enjoy the benefits and peace of mind of our Service, Preventive Maintenance and Systems Support. As our Technicians are trained in many types of security technology they can maintain and service systems originally supplied and installed by other companies.
We pride ourselves on having plain and simple support agreement terms – We only want to deliver great service to our customers.
To compliment our broad support base and our skilled people, SPG offer a simple service support contract structure to suit all needs. We are happy to listen and respond to customers who require their own bespoke requirements.
With the use of modern communications technology you can contact our service support team 24-hours a day, which can help with all your engineering requirements, whether they are urgent or routine.
- Arrange a convenient appointment when your next regular inspection visit is due
- Reschedule an appointment if your plans change
- Dispatch an engineer at any time of the day or night if you need emergency help.
Our advanced management system can track the location and availability of all on-duty service engineers, matching their individual skills and training with the specification of your system, to ensure you receive the expertise you need.